Top Moving Questions Answered

Top Moving Questions Answered

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Have questions about moving? Here at Elliott, we have the answers.

Why do I need insurance if Elliott is a professional moving company?

The very nature of household furniture and effects, with the many varying shapes and sizes, provides INHERENT RISKS which, despite the care and attention devoted by our people to the handling of our customer’s belongings, cannot be entirely eliminated. There is not one removal organisation in the world that has found a successful formula for the elimination of the risk of damage.
 
Elliott is proud of the reputation we have established for excellence of service but, even we have to admit that damage does sometimes occur. Because of this, it is standard practice for removal contractors, not only in South Africa but in most countries, to accept nominal liability for damage or loss and to offer the facility of All-Risk Insurance protection at an additional charge. 

Why do I require a shuttle vehicle when I have seen trucks enter my estate?

Many estates and complexes have strict rules and regulations regarding the weight and size of vehicles allowed entry. Whilst certain trucks may be allowed to enter, larger-size vehicles used for furniture moving may not be allowed due to their weight and size, necessitating the use of a smaller vehicle to transport your belongings between your residence and our vehicle outside the estate.

Moving shuttle

Does Elliott unpack at my destination address in South Africa?

Elliott offers a complimentary unpacking service on delivery, where all Elliott cartons and furniture are unpacked and placed into the corresponding rooms of your new residence from which they were packed and loaded. Carton contents will be unpacked onto the nearest counter or flat-top surface in the corresponding room.

Do moving companies unpack


The information provided on our website is for general guidance only. For the most accurate and up-to-date details about moving, please contact an Elliott representative directly.

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NOTICE

Thank you for your interest in our removal services. Unfortunately, we no longer offer local/middle-distance removal services in Gauteng and Kwa-Zulu Natal. With recent changes to our business, our focus is now solely on long-distance and international removals, and as a result, we cannot provide you with a quote for your move. We apologize for any inconvenience and appreciate your understanding. Please let us know if you have any further questions or require assistance.